Best Practice in Diversity and Accessibility

Go-Ahead crowned as industry leaders at National Transport Awards

Go-Ahead's Brighton and Hove Buses won the award for Best Practice for Diversity, Inclusivity and Accessibility at the National Transport Awards last night.

The National Transport Awards is an annual event which celebrates innovation, expertise, and dedication of those working tirelessly to improve our public transport networks which Go-Ahead proudly supports as a Gold Sponsor.

Go-Ahead were also commended in the best bus category for its Regency Route run by Brighton & Hove Buses.

In addition, Go-Ahead's bus companies Go East Anglia and Go South Coast were shortlisted for their industry leadership in the following categories; Campaign of the Year, Best Bus Service and Bus Operator of the Year.

Govia Thameslink Railway, Go-Ahead's rail operator, responsible for delivering 18% of all customer journeys the UK, was shortlisted for Rail Operator of the Year.

Miguel Parras, group chief executive of the Go-Ahead Group, said “I am proud of our rail and bus teams across the Go-Ahead Group. These awards are a testament to their hard work and dedication which demonstrate how we care for our customers, our environment and the communities we serve. Our people are the heartbeat of our company and together with our partners in government, we will continue to deliver innovative initiatives and invest sustainably in our rail and bus networks.”

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Notes to editors

Information of Go-Ahead's award winning and commendation entries are below:

Best Practice in Diversity, Inclusivity and Accessibility

  • Brighton & Hove Buses as trailblazers in accessibility, including accessibility training in Guide Dogs and Dementia Friend awareness, engagement of a full time Accessibility and Communities Manager dedicated to ensuring services are available to everyone whilst listening and learning from the lived experience of customers with challenges.

Best Bus Service

  • Brighton & Hove Buses, for the Regency Route bus service improvement plan which has provided a massive boost to inter-urban links by improving travel times, reducing waiting times and offering increased value for money on a wider network. With 94% customer satisfaction scores, and a 31% growth in annual passenger numbers, the judges felt the upgraded offering from Brighton and Hove Buses was a worthy winner.